Privacy policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from gothicmania.com (the “Site”).

Personal information we collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:

  • “Cookies”

  • “Log files”

  • “Web beacons,” “tags,” and “pixels”

  • Other tracking technologies such as session-recording scripts (e.g., Hotjar or similar tools), A/B testing tools, and third-party advertising pixels that help us measure marketing performance and user interactions.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, email address, and phone number. We refer to this information as “Order Information”.

We may also collect optional information that you voluntarily provide, such as survey responses, customer support messages, or information collected through marketing campaigns.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

How do we use your personal information?

We use the Order Information that we collect generally to fulfill any orders placed through the Site, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

  • Communicate with you

  • Screen our orders for potential risk or fraud

  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services

  • Provide customer support and respond to inquiries

  • Improve our products, store experience, and marketing communications

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Other uses of Device Information include:

  • Retargeting and advertising across platforms such as Facebook Ads, Google Ads, TikTok Ads, and Pinterest Ads

  • Personalizing your browsing experience based on past interactions

Sharing your Personal Information

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example:

  • Shopify (store platform)

  • Google Analytics (site analytics)

  • Advertising partners (Facebook/Meta, Google Ads, TikTok, Pinterest)

  • Shipping and fulfillment partners (e.g., USPS, UPS, DHL, or fulfillment centers)

  • Payment processors (PayPal, Shop Pay, Stripe, etc.)

We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request, or to otherwise protect our rights.

Behavioural Advertising

You can opt out of targeted advertising by using the links below:

Do Not Track

We do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Your Rights

If you are a European resident, you have the right to access personal information we hold about you and to ask that it be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

If you are a European resident, please note that your information will be transferred outside Europe, including to Canada and the United States.

Data Retention

When you place an order through the Site, we maintain your Order Information for our records unless and until you request deletion.

Changes

We may update this privacy policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons.

Minors

The Site is not intended for individuals under the age of 16.

Contact Us

For more information about our privacy practices or if you have questions, please contact us by e-mail at: support@gothicmania.com

Gothic Mania
Re: Privacy Compliance Officer

Business Information:

Gothic Mania
Salos g. 6
Daugai Alytaus r. 64141
Lithuania
Tax ID: 765319
VAT: LT100011973117